Maintenance

Ramshaw Real Estate prides itself on a timely, respectful, and talented Maintenance team and has developed strong relationships through the years with external specialists to handle more complex issues as they arise. Tenants submit maintenance requests through their online tenant portal by inputting their property name and unit number, contact information, and description of the problem. It is then received by our maintenance supervisor who assigns it to a maintenance team member based on experience, availability, and area of expertise, if applicable. Most maintenance issues are resolved within 48 hours.

Ramshaw Real Estate also offers a 24/7 Emergency Maintenance service for problems that occur after hours and cannot wait until 8:00 am the following business day. Examples of Emergency Maintenance calls are: water leaks, loss of heat during winter, locked out of unit, frozen pipes, compromised security.

Lock Outs

Accidents happen; we’ve all locked ourselves out of our apartment or car once or twice! During normal business hours, 8:00 – 5:00 pm, please call our office (217-359-6400) and a member of our Leasing team will assist with a lock out and meet you at your unit to let you in. There is a $20.00 CASH fee for a lock out. For lockouts that occur after hours, please call the Emergency Maintenance line (217-531-3338) and a member of our on call Maintenance fee will let you back into your unit for an $80.00 CASH fee.

Maintenance Reviews

"The service tech was courteous and completed the work in a timely manner. He listened to all my concerns and addressed them with a friendly demeanor. He comes by often to attend to things in my unit and has always been a knowledgeable and attentive employee of Ramshaw."

"Kalan was very professional, polite, and focused on doing the best job in completing each small task as efficiently and completely as possible. When one issue became more than simple, he changed his strategy and met the challenge with no indication that it was more than a different approach to the solution. He was neat and respectful with my property. There was no clean-up after he left. He represented Ramshaw exceptionally well."

"The maintenance crew here is the best I’ve ever seen. This is the only apartment I’ve lived in that actually fulfills the maintenance requests."

"I just wanted to let you know that the best part of living there at your complex was your maintenance men. I don’t remember when I have ever had such courteous, helpful and great guys who were always eager to correct whatever problem or request came their way. I am a firm believer that a job well done should be recognized just as one that is lacking professionalism. Tim, Shawn, Jason and all of the rest of these men are deserving of “kudos” for being the best at what they do!"

 

I wanted to write a quick note mention how fantastic your maintenance man Shaun is. He was in our apartment today (May 30th, 2018) fixing a number of issues and was incredibly professional, friendly, efficient and communicated everything clearly. He explained what he was doing and what the process would be, which I really appreciated. I hope he keeps working for Ramshaw for a while and that you recognize what an awesome employee he is. Thank you kindly and please give my regards to Shaun for doing such a great job!

Questions? We’re happy to help! Contact a member of our Leasing team today at leasing@ramshaw.com or 217-359-6400